Knowledge Management - The Basics: "There are many definitions of knowledge management. We have developed this one since it identifies some critical aspects of any successful knowledge management programme:
* Explicit - Surfacing assumptions; codifying that which is known
* Systematic - Leaving things to serendipity will not achieve the benefits
* Vital Knowledge - You need to focus; you don't have unlimited resources
* Processes - Knowledge management is a set of activities with its own tools and techniques
It is important to note that knowledge encompasses both tacit knowledge (in people's heads) and explicit knowledge (codified and expressed as information in databases, documents etc.). A good knowledge program will address the processes of knowledge development and transfer for both these basic forms.
The last phrase in the definition is important. If you cannot link the activities to the achievement of business goals, then it is not real knowledge management."
Wednesday, April 9, 2008
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